/* ============================================================
   AgentOS Chat — assets/css/support-widget.css
   Версия: 1.0.0
   Виджет службы техподдержки: FAB, панель, диалог.
   Использует CSS-переменные из main.css.
   ============================================================ */

/* Гарантируем что [hidden] работает даже при display:flex/grid на классах */
#sw-root [hidden] { display: none !important; }

/* ── FAB ──────────────────────────────────────────────────── */

.sw-fab {
  position: fixed;
  bottom: 24px;
  right: 24px;
  z-index: 2000;
  width: 52px;
  height: 52px;
  border-radius: 50%;
  background: var(--accent);
  color: #fff;
  border: none;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 16px rgba(37,99,235,.38);
  transition: transform .2s, box-shadow .2s, background .2s;
}
.sw-fab:hover {
  transform: scale(1.07);
  box-shadow: 0 6px 22px rgba(37,99,235,.50);
}
.sw-fab--open {
  background: var(--accent2);
  transform: rotate(90deg);
}
.sw-fab svg { pointer-events: none; }

.sw-fab-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  min-width: 18px;
  height: 18px;
  padding: 0 4px;
  border-radius: 9px;
  background: #ef4444;
  color: #fff;
  font-size: 10px;
  font-weight: 700;
  line-height: 18px;
  text-align: center;
  pointer-events: none;
  border: 2px solid #fff;
  box-shadow: 0 1px 4px rgba(0,0,0,.25);
}

/* ── Dialog panel ─────────────────────────────────────────── */

.sw-dialog {
  position: fixed;
  bottom: 90px;
  right: 24px;
  z-index: 1999;
  width: 360px;
  max-height: 540px;
  display: flex;
  flex-direction: column;
  animation: sw-slide-in .18s ease;
}

@keyframes sw-slide-in {
  from { opacity: 0; transform: translateY(12px); }
  to   { opacity: 1; transform: translateY(0); }
}
@keyframes sw-slide-out {
  from { opacity: 1; transform: translateY(0); }
  to   { opacity: 0; transform: translateY(12px); }
}
.sw-dialog--closing {
  animation: sw-slide-out .18s ease forwards;
  pointer-events: none;
}

.sw-panel {
  display: flex;
  flex-direction: column;
  height: 520px;
  background: var(--bg3);
  border: 1px solid var(--border2);
  border-radius: 12px;
  box-shadow: 0 8px 32px rgba(30,60,160,.14);
  overflow: hidden;
}

/* ── Header ───────────────────────────────────────────────── */

.sw-hdr {
  display: flex;
  align-items: center;
  gap: 6px;
  padding: 0 14px;
  height: 46px;
  flex-shrink: 0;
  background: var(--bg3);
  border-bottom: 1px solid var(--border);
}

.sw-back {
  background: none;
  border: none;
  cursor: pointer;
  color: var(--text2);
  font-size: 18px;
  line-height: 1;
  padding: 4px 6px;
  border-radius: 4px;
  transition: color .15s, background .15s;
  flex-shrink: 0;
}
.sw-back:hover { color: var(--text); background: var(--bg4); }

.sw-title {
  flex: 1;
  font-family: var(--sans);
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.sw-xbtn {
  background: none;
  border: none;
  cursor: pointer;
  color: var(--text3);
  font-size: 14px;
  padding: 4px 6px;
  border-radius: 4px;
  transition: color .15s, background .15s;
  flex-shrink: 0;
  line-height: 1;
}
.sw-xbtn:hover { color: var(--text); background: var(--bg4); }

/* ── Body (scrollable area) ───────────────────────────────── */

.sw-body {
  flex: 1;
  overflow: hidden;
  position: relative;
}

.sw-view {
  height: 100%;
  display: flex;
  flex-direction: column;
}

/* ── View: list ───────────────────────────────────────────── */

.sw-list {
  flex: 1;
  overflow-y: auto;
  padding: 6px 0;
}

.sw-ticket {
  padding: 10px 16px;
  cursor: pointer;
  border-bottom: 1px solid var(--border);
  transition: background .12s;
}
.sw-ticket:hover { background: var(--bg4); }
.sw-ticket:last-child { border-bottom: none; }

.sw-ticket-top {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
}

.sw-ticket-num {
  font-family: var(--mono);
  font-size: 12px;
  font-weight: 600;
  color: var(--text);
}

.sw-ticket-date {
  font-family: var(--mono);
  font-size: 10px;
  color: var(--text3);
  margin-top: 3px;
}

.sw-badge {
  font-family: var(--mono);
  font-size: 9px;
  font-weight: 700;
  letter-spacing: .04em;
  text-transform: uppercase;
  padding: 2px 7px;
  border-radius: 4px;
  flex-shrink: 0;
}
.sw-badge--open   { background: var(--green-bg);  color: var(--green); }
.sw-badge--closed { background: var(--bg4);        color: var(--text3); }

.sw-empty {
  padding: 24px 16px;
  font-family: var(--mono);
  font-size: 12px;
  color: var(--text3);
  text-align: center;
}

.sw-link-btn {
  display: block;
  width: calc(100% - 32px);
  margin: 10px 16px;
  padding: 8px;
  background: none;
  border: 1px dashed var(--border2);
  border-radius: 6px;
  cursor: pointer;
  font-family: var(--mono);
  font-size: 12px;
  font-weight: 600;
  color: var(--accent);
  transition: background .15s, border-color .15s;
  flex-shrink: 0;
}
.sw-link-btn:hover { background: rgba(37,99,235,.06); border-color: var(--accent); }

/* ── View: new ticket ─────────────────────────────────────── */

#sw-view-new {
  padding: 14px 16px 0;
  gap: 10px;
  overflow-y: auto;
}

.sw-textarea {
  width: 100%;
  font-family: var(--mono);
  font-size: 12px;
  color: var(--text);
  background: var(--bg);
  border: 1px solid var(--border2);
  border-radius: 6px;
  padding: 9px 11px;
  resize: none;
  outline: none;
  line-height: 1.6;
  transition: border-color .15s;
  box-sizing: border-box;
}
.sw-textarea:focus { border-color: var(--accent); box-shadow: 0 0 0 3px rgba(37,99,235,.10); }

/* ── View: ticket messages ────────────────────────────────── */

.sw-view-ticket { overflow: hidden; }

.sw-msgs {
  flex: 1;
  overflow-y: auto;
  padding: 12px 14px;
  display: flex;
  flex-direction: column;
  gap: 10px;
}

.sw-msg { display: flex; flex-direction: column; max-width: 84%; }

.sw-msg--user   { align-self: flex-end; align-items: flex-end; }
.sw-msg--support{ align-self: flex-start; align-items: flex-start; }
.sw-msg--system { align-self: center; align-items: center; max-width: 100%; }

.sw-bubble {
  padding: 8px 12px;
  border-radius: 10px;
  font-family: var(--mono);
  font-size: 12px;
  line-height: 1.55;
  white-space: pre-wrap;
  word-break: break-word;
}

.sw-msg--user    .sw-bubble { background: var(--accent);  color: #fff; border-radius: 10px 10px 2px 10px; }
.sw-msg--support .sw-bubble { background: var(--bg2); border: 1px solid var(--border); color: var(--text); border-radius: 10px 10px 10px 2px; }
.sw-msg--system  .sw-bubble { background: transparent; color: var(--text3); font-size: 10px; border: none; padding: 4px 0; }

.sw-msg-meta {
  font-family: var(--mono);
  font-size: 9px;
  color: var(--text3);
  margin-top: 3px;
  padding: 0 2px;
}

/* ── Reply footer ─────────────────────────────────────────── */

.sw-reply {
  border-top: 1px solid var(--border);
  padding: 10px 14px;
  background: var(--bg3);
  flex-shrink: 0;
  display: flex;
  flex-direction: column;
  gap: 6px;
}

/* ── Shared: actions bar ──────────────────────────────────── */

.sw-bar {
  display: flex;
  gap: 6px;
  align-items: flex-end;
}

.sw-bar-actions {
  display: flex;
  gap: 4px;
  align-items: flex-end;
  flex-shrink: 0;
}

.sw-icon-btn {
  width: 32px;
  height: 32px;
  border-radius: 6px;
  border: 1px solid var(--border2);
  background: var(--bg);
  cursor: pointer;
  font-size: 15px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
  transition: background .15s;
  color: var(--text2);
}
.sw-icon-btn:hover { background: var(--bg4); }

.sw-send-btn {
  height: 32px;
  padding: 0 14px;
  border-radius: 6px;
  border: none;
  background: var(--accent);
  color: #fff;
  font-family: var(--mono);
  font-size: 11px;
  font-weight: 700;
  cursor: pointer;
  flex-shrink: 0;
  transition: opacity .15s;
}
.sw-send-btn:hover:not(:disabled) { opacity: .88; }
.sw-send-btn:disabled { opacity: .4; cursor: not-allowed; }

/* ── File chips ───────────────────────────────────────────── */

.sw-chips {
  display: flex;
  flex-wrap: wrap;
  gap: 5px;
}

.sw-chip {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  background: rgba(37,99,235,.10);
  border: 1px solid rgba(37,99,235,.25);
  border-radius: 4px;
  padding: 2px 6px;
  font-family: var(--mono);
  font-size: 10px;
  color: var(--accent);
  max-width: 160px;
}

.sw-chip-name {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  flex: 1;
}

.sw-chip-rm {
  background: none;
  border: none;
  cursor: pointer;
  color: var(--text3);
  font-size: 10px;
  line-height: 1;
  padding: 0 1px;
  flex-shrink: 0;
  transition: color .12s;
}
.sw-chip-rm:hover { color: var(--red); }

/* ── States ───────────────────────────────────────────────── */

.sw-loading {
  padding: 24px;
  text-align: center;
  font-family: var(--mono);
  font-size: 12px;
  color: var(--text3);
}

.sw-err-msg {
  font-family: var(--mono);
  font-size: 11px;
  color: var(--red);
  background: var(--red-bg);
  border: 1px solid color-mix(in srgb, var(--red) 30%, transparent);
  border-radius: 4px;
  padding: 6px 10px;
}

.sw-err-msg-inline {
  padding: 16px;
  font-family: var(--mono);
  font-size: 11px;
  color: var(--red);
  text-align: center;
}

/* ── Reply textarea specific ──────────────────────────────── */

#sw-reply-text { flex: 1; min-width: 0; }

/* ── Presence indicator ───────────────────────────────────── */

.sw-presence-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  flex-shrink: 0;
  transition: background .4s;
}
.sw-presence--online  { background: var(--green); }
.sw-presence--offline { background: var(--text3); }

.sw-offline-notice {
  padding: 8px 14px;
  font-family: var(--mono);
  font-size: 11px;
  color: var(--text2);
  background: var(--bg2);
  border-top: 1px solid var(--border);
  text-align: center;
  flex-shrink: 0;
  line-height: 1.5;
}